TENADO Premium Care

Premium Care is your individual carefree flat rate. Personal contacts, always available, with clever solutions for your problems. Whether by phone, e-mail or live – we are happy to help you.

Exact answers, smart solutions!

Up-to-date guarantee: All updates and upgrades included
Personal support: by phone and online
Callback service
Online live support
Design proposals
Access to specialist information
Access to the Revalize Global Customer Support Portal

Personal Support

Whether on the phone or online, we are always there for you personally. Our experts answer your questions directly, provide solutions or take care of your design problems. You send us your files, we solve your problem.

Live Support

Sometimes it helps to just be there live. That’s why we use software with which you can watch us on the monitor or we can watch you. In this way, we recognize errors faster and can explain possible solutions more easily.

Specialist Information

Instructions, information and special tricks, in the specialist information, our professionals put together everything you need to know. Understandable and easy to read. All specialist information can be found in your Service Center and accessed there at any time.

TENADO Live Support

The Internet makes it possible. This is exactly how we can look at you. Of course, only if you wish and allow us to do so.

That’s what we call live support.

In order for us to see anything, TeamViewer is required. Simply click on the TeamViewer logo below, download the program and run it. Everything else will be explained by our support department directly over the phone.

Updates Guarantee

ALL updates and new versions are included for you as PREMIUM CARE customer. So you always work up to date: from the smallest program addition to a completely revised new program version, with Premium Care everything is included in the price. New components, standards, innovative developments, we will inform you and you can download your program update or upgrade from the Service Center. It’s quick, easy and saves a lot of money.