CASE STUDY

Centralized Planning, Smarter Growth: How Providence Health Scales Equipment Planning with Attainia

3x
increase in sales productivity

67^%
reduction in
admin time

20
hours/week given back to every rep

Providence at a Glance

Providence Health is a healthcare network operating 2,600 locations across 7 states. It has utilized Attainia for over 20 years, maintaining the solution across 4-5 major system upgrades for in-house equipment
planning

HEADQUARTERS

Renton, WA

WEBSITE

providence.org

INDUSTRY

Healthcare

Employees

125K caregivers
39K nurses
35K physicians

CHALLENGE

Providence Health, one of the largest healthcare networks in the U.S., faced a critical challenge: managing thousands of rooms and SKUs across 2,600 locations without a centralized, error-free equipment planning system.

OUTCOME

With Attainia, Providence Health has established an efficient and consistent equipment planning flow across thousands of rooms and SKUs in offices across multiple states. The solution continues to help Providence Health evolve and improve its process by addressing key pain points with higher item selection standards, facilitating faster stakeholder alignment, lowering labor costs, and building more operational resilience.

Error-Prone Manual Processes

Providence Health faced significant challenges, both logistical and operational, in their medical planning workflow. Before adopting Attainia, their projects required manual product matching by multiple stakeholders across departments, sites, and state lines. Existing solutions were essentially spreadsheet tools that were prone to human error, leading to item selection processes with slow project execution, frequent reworks, and inflated administrative labor costs.

Additionally, Providence needed to maintain compliance with both industry standards and vendor contracts, increasing the pressure to deploy an item selection system with minimal errors or order changes. Their workflow warranted a centralized platform capable of streamlining the communication of dispersed stakeholders while coordinating clinical staff, managers, designers, and procurement into one central (and efficient) equipment selection workflow.

PLAN-IT Unified Equipment Planning

Using Attainia’s PLAN-IT solution, Providence Health unified key item selection workflows, including equipment planning, budgeting, and execution. Its primary capabilities include:

Equipment catalog:

Attainia’s integrated equipment log houses over 80,000 SKUs, including spec sheets and verified MEP information.

Room templates:

The library contains over 1,400 pre-configured department and room templates to guide setups while allowing for modification according to specific industry and organizational needs.

Collaboration tools:

Multi-user collaboration promotes visibility between all stakeholders and teams, ensuring that information is consistent even during or after a project delay.

Task management:

Project dashboards provide clear visibility of project status, bottlenecks, and priorities, allowing managers to assign tasks with greater detail and receive updates with more transparency.

Budget and project tracking:

Real-time updates on budget tracking and performance metrics help meet tight procurement deadlines without sacrificing visibility or compliance.

Attainia’s PLAN-IT platform transformed Providence’s fragmented workflows into a secure, single-source-of-truth environment. With a vast catalogue of SKUs and 1,400 room templates, the platform enabled faster decision- making, improved compliance, and seamless collaboration across departments.

We’ve always used Attainia. If you removed it, we’d be back to spreadsheets.

Janice M. Marney
Sr. Project Manager, Capital Management
Providence Health

Reasons for Choosing Attainia

Industry-leading standards

Attainia provides a library of over 80,000 unique SKUs and 1,400 room templates, empowering planners to select items accurately and quickly, removing confusion over similar SKUs and eliminating rework in equipment selection processes. Centralized, industry-standard resources such as spec sheets and brochures enable stakeholders to quickly review project statuses. For any project, including multi-year assignments, this translates to reduced planning time, lower labor costs, and fewer compliance errors.

Visualization techniques

Visualization tools help stakeholders align on expectations before a project starts and also streamline mid- project adjustments. Attainia also provides visual thumbnails to help users recognize equipment and resume planning workflows with fewer errors and administrative burdens.

Multi-location transparency

The platform ensures seamless continuity across project locations, transforming geographically dispersed planning workflows into more agile and less error-prone processes. Stakeholder transparency with team members, procurement, and staff provides a communication foundation for the entire equipment planning workflow.

Key Outcomes

Unified planning standards

Attainia helped Providence Health achieve unified planning standards across thousands of rooms and multiple states—once a major challenge. By centralizing data and automating updates, the platform reduced administrative burden, improved accuracy, and accelerated stakeholder alignment.

Automated data management

Reduces administrative load while also reducing errors. Manual updates and spreadsheeting used to cause unnecessary and error-prone busywork. Now, Attainia accurately updates information in bulk across the system, including inline edits, to ensure consistency, cut administra-tive labor, and promote agile adjustments with centralized resources. Easy access to historical project data allows projects to stay on track, even after a pause in a multi-year timeline.

Visualized communication

Leads each end user, including clinicians and stakeholders, to translate product names into site data without the delays and rework this used to cause. Attainia provides thumbnails on reports to help users instantly identify products, which they can compare to centralized spec sheets and brochures to select, review, and approve equipment with authoritative documentation every time.

We have all of our standard products starred as favorites, which is a nice feature. This enables all of us to use the same products lines when we are planning a project. The also assists our newer planners in which products to pick as they are unfamiliar with our contracted items.

Janice M. Marney
Sr. Project Manager, Capital Management
Providence Health

Growth Through Standardization

Looking forward, Providence Health hopes to expand contract-linked standards once contract data is re-enabled. It plans to explore a Revit integration to tighten the design-to-equipment process for even greater planning efficiency.

Attainia provides consistent, centralized foundations for long-term operational resilience and rapid scaling because it encourages a standards-driven environment. The pillars of that environment? Transparent communication and predictable project executables. The main plan for Providence moving forward is to continue to support its broader mission to maintain consistent equipment planning quality, reduce selection errors, and avoid labor increases across thousands of locations, even as compliance standards and industry data needs change.

With Attainia, standardization is the key to sustainable growth and improvement through tailored project strategies, customizable reports based on organizational preferences, and transparent integration with team and stakeholder communication and third-party APIs.

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