AutoQuotes successfully completed its SOC 2 Type 1 examination in May 2017 and has received its report. As established and described by the American Institute of Certified Public Accountants (AICPA): “These reports are intended to meet the needs of a broad range of users that need detailed information and assurance about the controls at a service organization relevant to security, availability, and processing integrity of the systems the service organization uses to process users’ data and the confidentiality and privacy of the information processed by these systems” The examination was conducted by independent CPA firm Kaufman Rossin. AutoQuotes publishers and subscribers can be confident in the secure, trustworthy controls we have in place as a SaaS provider.
For reliable uptime, AutoQuotes utilizes layering strategies such as load balancing, task queues, and rolling deployments. All servers that run AQ software in production are IBM Bluemix systems, which we have found to be fast and reliable, with minimal issues.
Whether it’s as simple as a forgotten password or as complicated as an unexpected bug in the code, the Revalize Global Customer Support team is ready to help triage any issues you might encounter. Visit our new Support Portal to submit an inquiry.Our team is available Monday through Friday from 8 a.m. to 5 p.m. ET. Emergency support is available Monday through Friday from 5 p.m. to 8 p.m. ET, and Saturday and Sunday from 8 a.m. to 8 p.m. ET.
For additional services, visit the new Revalize Customer Experience page. There, you will find information on how to reach each of our functional teams: Sales, Customer Success, Professional Services, Content/Catalog Services, and Global Customer Support.Through this new model, we are able to provide you with specialized services to fit your needs.
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