HELP CENTER

GLOBAL CUSTOMER SUPPORT

Whether it’s as simple as a forgotten password or as complicated as an unexpected bug in the code, the Global Customer Support team is ready to help triage any issues you might encounter. 

CUSTOMER SUPPORT PORTAL update

As of Monday, February 7, all customer support cases for AutoQuotes, Axonom, FPX, ESI (PUMP-FLO and PIPE-FLO), Intelliquip, Configure One, and Lighting Analysts are routed to Revalize’s new enterprise portal.

As a Revalize customer, this change affects the way you initiate a customer support case in our system. This update is consistent with our continuing mission of providing an elevated, world-class experience, to all of our customers. This change provides:  

  • An updated dashboard  
  • Accessible resources  
  • Enterprise support 

Frequently Asked Questions

Customers currently able to access product support portals will be sent an email to setup their new password to access the new Revalize Customer Support Portal.  Alternatively, customers may self-register for portal access beginning on Monday, February 7, 2022. https://Support.RevalizeSoftware.com

Case data from January 1, 2019 to the present will be accessible in the portal. Due to the volume of case data for Configure One customers, the migration of these data will take approximately 2 weekends to complete.   

Yes, all relevant articles have been migrated to the new portal.

Your username is your email address. 

No. You must establish a new password for the Revalize Support portal.

The portal (Support.revalizesoftware.com) has an automated process for registering and for recovering your username and establishing/updating your password. If you are still experiencing trouble, please email Support@RevalizeSoftware.com.

Yes. The Intelliquip Issue Tracker system is active and no changes were made to that system. 

Not yet, but the plan is to migrate those Intelliquip details into the Revalize portal soon.

No. This change does not affect how AutoQuotes content requests are provided to the Content Services Team for updates to your product catalog information. Those requests should continue to be sent to content@aq-fes.com.

active legacy brand portals

Attainia is healthcare’s flagship medical equipment planning software, used by 1,000+ hospitals for more than 20 years.

BCA Technologies has successfully delivered proven cloud pricing, quoting software solutions to meet the specific needs of manufacturers, distributors and sales organizations.

LeadMethod is the master at distributor engagement. With more than 31,000 active reps on the system, we know exactly how to get their attention early and often using email nurturing programs. 

MicroD is the world’s leading solution for dynamic furniture configuration,
inventory management, and quoting.

Pro.File provides solutions for process automation, product lifecycle, product data, and document management.

For more than 20 years, Sofon has provided premier software for proposal generation, product configuration, pricing, quotation, and order creation.

SpecPage is a recognized developer of innovative PLM and quality assurance solutions for recipe-based, process manufacturers.

TENADO is a leading provider of computer-aided design (CAD) software solutions for the metal and wood fabrication trades, mechanical engineering, fire protection and traffic management sectors.

Revalize Training

Certified Flo Master

The FLO-Master Academy is the industry’s premier training and product certification platform for both PIPE-FLO and PUMP-FLO software solutions.

AGi32 Training Classes

LAI’s courses are personal and interactive with smaller classes of 12 – 15 students. The online sessions utilize Zoom with the instructor live; offered at a variety of days/times over 3 or 4 sessions.

looking for specialized assistance?

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Visit Our Getting Started Page

As a cornerstone of our business, we are making significant investments to our service initiatives that ensure you have an exceptional experience every time you engage with the Revalize team.

To better serve you through specialization, we have divided work into five major functions: Sales, Customer Success, Professional Services, Content/Catalog Services, and Global Customer Support. Visit our “Getting Started” page to learn more about how these functions work together.