Service is one of the cornerstones of our business, and we are making significant investments to ensure you have an exceptional experience every time you engage with the Revalize team.
Your Customer Success Manager (CSM) is your ongoing point of contact and, much like an account manager, is responsible for ensuring that Revalize provides value to your business. They do this by working to understand your business and strategic objectives while being your voice inside Revalize.
Your CSM connects you with Professional Services and Content Services talent as needed and works with you to identify and assign resources for your project or training. During active projects, your Professional Services or Content project manager is your main point of contact; your CSM will also routinely touch base to ensure your needs are being met. If you have questions or needs around Project Billing, please contact Services Billing by following the link below.
Whether it’s as simple as a forgotten password or as complicated as an unexpected bug in the code, the Global Customer Support team is ready to help triage any issues you might encounter.
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