Individuals who serve as a system administrator for their Revalize product will have a portal account provisioned ahead of the go-live date. They will receive an email asking them to set their password for access. Individuals can also self-register at https://support.revalizesoftware.com.
The Revalize Customer Portal is the primary channel for requesting support, https://support.revalizesoftware.com.
Global Customer Support works diligently to respond to all issues in a timely manner. It’s difficult to precisely predict response times because issues can vary widely. Global Customer Support prioritizes tickets based on several factors, including but not limited to the reported issue severity, the business impact, the environment experiencing the issue. The initial response time for requests will vary depending on these factors.
No, the old system will be discontinued and the new Revalize Customer Portal will replace the old system.
Your Customer Success Manager (CSM) is your ongoing point of contact and, much like an account manager, is responsible for ensuring that Revalize provides value to your business. They do this by working to understand your business and strategic objectives while being your voice inside Revalize.
Whether it’s as simple as a forgotten password or as complicated as an unexpected bug in the code, the Global Customer Support team is ready to help triage any issues you might encounter.