HELP CENTER

Global Customer Support Portal

Whether it’s as simple as a forgotten password or as complicated as an unexpected bug in the code, the Global Customer Support team is ready to help triage any issues you might encounter. 

Beginning Monday, August 1, support requests from MicroD, Attainia, BCA, and LeadMethod should be submitted through the Revalize Customer Support portal, https://support.revalizesoftware.com.   You will also be able to view your previous support requests in the portal.

Note for MicroD Customers: We will migrate MicroD support requests in multiple phases.  The first phase of case history migration will take place this weekend and will include support requests submitted in the last two years. 

As a Revalize customer, this change affects the way you initiate a customer support case in our system. This update is consistent with our continuing mission of providing an elevated, world-class experience, to all of our customers. This change provides:
  • An updated dashboard
  • Accessible resources
  • Enterprise support

Frequently Asked Questions

Customers currently able to access product support portals will be sent an email to setup their new password to access the new Revalize Customer Support Portal.  Alternatively, customers may self-register for portal access beginning on Monday, February 7, 2022. https://Support.RevalizeSoftware.com

Case data from January 1, 2019 to the present will be accessible in the portal. Due to the volume of case data for Configure One customers, the migration of these data will take approximately 2 weekends to complete.   

Yes, all relevant articles have been migrated to the new portal.

Your username is your email address. 

No. You must establish a new password for the Revalize Support portal.

The portal (Support.revalizesoftware.com) has an automated process for registering and for recovering your username and establishing/updating your password. If you are still experiencing trouble, please email [email protected].

Yes. The Intelliquip Issue Tracker system is active and no changes were made to that system. 

Not yet, but the plan is to migrate those Intelliquip details into the Revalize portal soon.

No. This change does not affect how AutoQuotes content requests are provided to the Content Services Team for updates to your product catalog information. Those requests should continue to be sent to [email protected]

Revalize engaged external tax advisors to perform a nexus study to ensure that we are in compliance with sales and use taxes across all product offerings and the specific states in which we conduct business.  The results of this study determined that there were a number of states that had nexus over the sales of our software and services meaning that they have the right to tax revenues.  In order to ensure compliance to the state authorities, we will be including the applicable sales tax on all invoices going forward. Thank you for your cooperation on this matter.

active legacy brand portals

Pro.File provides solutions for process automation, product lifecycle, product data, and document management.

For more than 20 years, Sofon has provided premier software for proposal generation, product configuration, pricing, quotation, and order creation.

SpecPage is a recognized developer of innovative PLM and quality assurance solutions for recipe-based, process manufacturers.

TENADO is a leading provider of computer-aided design (CAD) software solutions for the metal and wood fabrication trades, mechanical engineering, fire protection and traffic management sectors.

Revalize Training

Certified Flo Master

The FLO-Master Academy is the industry’s premier training and product certification platform for both PIPE-FLO and PUMP-FLO software solutions.

AGi32 Training Classes

LAI’s courses are personal and interactive with smaller classes of 12 – 15 students. The online sessions utilize Zoom with the instructor live; offered at a variety of days/times over 3 or 4 sessions.

looking for specialized assistance?

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Visit Our Getting Started Page

As a cornerstone of our business, we are making significant investments to our service initiatives that ensure you have an exceptional experience every time you engage with the Revalize team.

To better serve you through specialization, we have divided work into five major functions: Sales, Customer Success, Professional Services, Content/Catalog Services, and Global Customer Support. Visit our “Getting Started” page to learn more about how these functions work together.