In addition to providing regular maintenance and equipment support, hospital biomedical engineers are responsible for coordinating with equipment manufacturers when problems arise with their products. The average 300-bed hospital houses more than $10 million in medical equipment, so this can be a lofty responsibility. Here are the top five challenges
biomedical engineers face, as well as high-level strategies to overcome them.
Challenge #1: Coordinating Service Schedules for Equipment
Government regulators have strict guidelines about how often and who is qualified to monitor, test, calibrate, and maintain medical equipment. These activities must be followed according to manufacturer recommendations, as well as state and federal laws.
Keeping track of the servicing requirements for every piece of equipment can be an overwhelming task, especially if a biomedical engineer is tasked with maintaining equipment across multiple facilities. This task is especially challenging because:
- Manufacturers often differ widely in their servicing recommendations
- Clinical staff are often reluctant to part with equipment when servicing is required
- Some products require servicing and preventive maintenance more frequently than others
Challenge #2: Obtaining Manufacturer Support When Problems Arise
Equipment often seems to malfunction at the most inopportune times. While some biomedical engineers have the expertise to diagnose problems and troubleshoot them on the spot, other engineers may lack enough familiarity with equipment to do this effectively. In these cases, engineers must contact the manufacturer for support. This process can prove especially challenging because:
- The equipment has been manufactured in China or another country in a different time zone
- Devices were produced by a manufacturer that is no longer in business
- Manufacturers are unresponsive or slow to respond to urgent requests for technical support
Challenge #3: Locating Parts to Repair Failing Equipment
Securing replacement parts for failing equipment is a challenge that all biomedical engineers face at some point in their careers. However, poor access to replacement parts is especially difficult for engineers who work in hospitals outside the U.S. that house equipment that is decades old. Supply chain issues and part availability can slow down procurement, or even make it impossible. Healthcare providers may be forced to replace equipment, even if it’s not within their budget.
Challenge #4:Segregating Accessories for Different Equipment Makes and Models
Life for biomedical engineers would be simpler if manufacturers just designed products universally compatible with accessories. Unfortunately, many equipment manufacturers design products that will only accept proprietary parts. As a result, hospital biomeds must maintain a segregated collection of accessories and parts for every style of monitor, anesthesia machine and table. Here are a few examples of this type of barrier:
- Many infusion pumps will only accept tubing sets made by a specific manufacturer
- Some monitors require dual lumen blood pressure cuffs while others can only accept single lumen cuffs
- Some anesthesia machines are built with a selectatec mounting system for vaporizers while others are built with an auto exclusion style
Challenge #5: Convincing Clinical Staff and Stakeholders That Equipment Should be Replaced
Convincing stakeholders that capital equipment needs replacing can be a major challenge unless the cost to repair a piece of equipment exceeds the costs to replace it. In most cases, biomedical engineers must prove that a piece of equipment is no longer safe, effective, or functional. In other instances, hospitals do not have the budget to replace equipment and biomedical engineers must shoulder the burden of sourcing parts that are nearly impossible to find.
How Can Healthcare Systems Address These Challenges?
Responding to the demands biomedical engineers face requires careful analysis and planning on the part of hospital officials. Fortunately, the challenges outlined above are not insurmountable. By developing a clear strategy to procure and maintain equipment, hospitals can eliminate or minimize these challenges. Here are three strategies to help hospitals reduce the demands on hospital biomeds.
1) Streamline Medical Equipment and Technology Throughout the Hospital System
Purchasing medical equipment manufactured by the same company is an effective way to address the four challenges outlined above. Procuring equipment from a smaller group of key manufacturers makes it faster and easier for hospital biomeds to schedule service visits, secure replacement parts, and obtain technical support. With a smaller number of manufacturers to collaborate with, biomedical engineers are also able to establish solid relationships with technical support specialists affiliated with those manufacturers.
2) Seek the Services of a Professional Refurbishing Company
This strategy is especially helpful for hospital biomeds outside the U.S. who must repair and restore medical equipment that was manufactured years ago. For instance, biomeds in South America, Asia, and Africa are increasingly turning to companies that offer refurbished medical equipment to obtain parts and support that are desperately needed to maintain aging equipment. Refurbishing companies can also help biomedical engineers save money by offering a trade-in allowance on used equipment that is no longer needed.
3) Enlist the Support of an Equipment Maintenance Partner
The best way to organize medical equipment is with the guidance of a professional medical equipment planning partner. An expert can help you streamline your procurement and organize your purchases. They can also help you manage your equipment inventory, enabling hospital staff to focus on improving quality of care and utilization management.
The Bottom Line
Maintaining medical equipment involves scheduling service visits, collaborating with manufacturers, securing hard-to-find replacement parts, and convincing decision-makers that equipment needs to be replaced. Fortunately, hospitals can minimize the demands on biomedical engineers by streamlining procurement and turning to industry experts to generate cost-effective equipment planning solutions.
Revalize is a leading technology partner that can optimize your hospital resources and help you
develop a customized approach to procurement that will minimize the challenges facing your biomedical engineers.
Contact our experts to learn more.
