Just as important as an appropriate strategy for product development is an individually tailored approach to the introduction of the keytech solution into your company. Our service includes comprehensive support during the implementation phase within individual departments. You can benefit not only from a great product, but also versatile service. keytech will be by your side as you implement the system and completely support you through production start.
Before we begin working together, the basic requirements of the project will be clarified in a kick-off event in order to guarantee the success of the project on both sides. The exact project workflow will then be determined and concrete goals and milestones defined. Finally selected KeyUsers will be trained to use the software by keytech experts. They will then be in the position to transfer their daily tasks to keytech and to make a purposeful contribution to framing the requirement.
During the kick-off, in addition to the mutual introduction of the respective project managers and the common definition of the general requirements, the focus at this stage is to get to know the customer and its operations. Mutual understanding is the basis for the targeted definition of the requirements and ultimately the success of the project.
Specially selected KeyUsers will be trained to work with the software and will learn how to complete their tasks using the software. They are thus making an important contribution to the definition of their company-specific operations with keytech. Later they will be the first point of contact for questions within your company. Resistance to change is thereby reduced and acceptance of the new software is increased.
Together an individual specification is built according to the customer requirements. The written definition ensures clarity and measurability.
Following installation a test run is carried out under real conditions in your client system. Only when it is clear that everything is functioning as planned can the next step follow. Existing operations continue undisturbed.
The system is put into operation. Users and administrators are trained together with the KeyUsers. Production and test systems are then transferred to the customer. Our complete service and support is available if you have any questions.
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