You want the admin to spend the majority of their time working on projects that are CPQ-related. To ensure success, the admin needs to be a dedicated resource, and that means they shouldn’t have unrelated tasks eating up most of their time. The admin needs to become an expert at using and administering the software.
Ideally, you want a CPQ admin who can work independently and doesn’t need a lot of micro-management or close supervision. But you also want someone who knows their own limitations. They should be able to admit when they don’t know something and be willing to reach out to others (either inside the company or outside) who can provide help and support, especially with the switchover and implementation.
Switching over to a CPQ solution is a game-changing decision, but it can be incredibly daunting to bring about so much change. That’s why you need a strong leader as your admin who can steer your business into a new chapter of efficiency and growth.
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