With a rapidly expanding business, the number of quotes Tommy Car Wash Systems was producing got to be overwhelming. The number of product options and the complexity of their quotes was also growing.
Their quotation process was manual and time-consuming. “It relied on a lot of ‘tribal knowledge’ supported by a series of spreadsheets,” said Ryan Essenburg, Operations Director. It became obvious that the old method of generating quotes was no longer appropriate.
“During the quote-to-order process, there were numerous inaccuracies or missing components. We were looking for a way to reduce the number of errors, increase our ability to upsell, and automatically produce a professional-looking quotation.