GETTING STARTED

SPECIALIZED CUSTOMER SERVICES

Service is one of the cornerstones of our business, and we are making significant investments to ensure you have an exceptional experience every time you engage with the Revalize team.

the revalize customer experience

We know how business-critical Revalize solutions are for you, and we are here to minimize downtime and maximize the value you receive from Revalize. We have structured our customer services to ensure your needs are met effectively and consistently. To better serve you through specialization, we have divided work into five major functions: Sales, Customer Success, Professional Services, Content/Catalog Services, and Global Customer Support. Read below to learn more about how these functions work together to help you accomplish great things.

It all starts here

Your Customer Success Manager (CSM) is your ongoing point of contact and, much like an account manager, is responsible for ensuring that Revalize provides value to your business. They do this by working to understand your business and strategic objectives while being your voice inside Revalize. 

project resources

Your CSM connects you with Professional Services and Content Services talent as needed and works with you to identify and assign resources for your project or training. During active projects, your Professional Services or Content project manager is your main point of contact; your CSM will also routinely touch base to ensure your needs are being met. If you have questions or needs around Project Billing, please contact Services Billing by following the link below.

Global customer support

Whether it’s as simple as a forgotten password or as complicated as an unexpected bug in the code, the Global Customer Support team is ready to help triage any issues you might encounter. 

accounting team

Our accounting team is ready to assist you with any financial inquiries you may have. For general inquiries such as w-9 or banking information, follow the link below. 

INTERESTED IN LEARNING MORE?

Meet our Leaders

Explore the latest announcements, updates, initiatives,
and general mentions impacting the Revalize family of brands
across the globe.

Meet Our Partners

Our partnerships with key industry associations and other technology companies allow us to build the best possible solutions
for your industry.